Privacy Policy – Dispatch Application

1. Introduction

This Privacy Policy explains how Nova Healthcare Management Systems limited (“we”, “our”, “us”) collects, uses, and protects information when you use the Dispatch Application (“App”).

The App is designed for managing product delivery, order processing, invoicing, and cash collection between businesses, sales personnel, and customers.

By using this App, you agree to the collection and use of information in accordance with this policy.

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2. Scope of the Application

The Dispatch App is used by:

• Sales Personnel (Delivery Agents): To manage routes, deliveries, and collections
• Customers (Shops/Clients): To place orders, view invoices, and track transactions

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3. Information We Collect

We may collect the following types of data:

a. Account Information

• Name
• Phone number
• Email address
• Username and password

b. Business & Transaction Data

• Shop details (name, address, contact info)
• Product orders and order history
• Invoice details
• Payment and collection records

c. Location Data

• Approximate or precise location (used by delivery personnel for route management and dispatch tracking)

d. Device & Technical Data

• Device type and operating system
• App usage logs
• IP address (if applicable)

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4. How We Collect Data

We collect data through:

• User input during registration or app usage
• Orders, invoices, and transactions performed in the app
• Automatic data collection (device and usage data)

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5. How We Use Your Information

We use collected data to:

• Manage delivery routes and dispatch operations
• Process product orders and generate invoices
• Record and track cash collections
• Provide order and transaction history
• Improve app performance and user experience
• Ensure security and prevent unauthorized access

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6. Data Sharing and Disclosure

We do not sell personal data.

We may share data only in the following cases:

• With authorized business users within the same organization
• With service providers supporting app functionality (e.g., hosting, database services)
• When required by law or legal authorities

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7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure authentication systems
• Controlled access to sensitive information
• Encryption where applicable

However, no system can be completely secure, and users are responsible for safeguarding their login credentials.

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8. Data Retention

We retain data only as long as necessary for:

• Business operations
• Legal and accounting requirements

Data may be deleted or anonymized when no longer required.

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9. User Rights

Depending on applicable laws, users may have the right to:

• Access their data
• Correct inaccurate information
• Request deletion of their data
• Restrict or object to data processing

Requests can be made using the contact details below.

10. Third-Party Services

The App may rely on third-party services (such as cloud hosting or analytics tools). These providers process data only as necessary to support the App and are expected to maintain data confidentiality.

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11. Children's Privacy

This App is intended for business use only and is not designed for individuals under 18 years of age. We do not knowingly collect data from minors.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected with a revised “Last Updated” date.

Users are encouraged to review this policy periodically.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us:

Company Name: Nova Healthcare Management Systems Limited
Email: sales@novaenursing.com